How to use Etsy Message Reply

Etsy Message Reply drafts your answer to a buyer's message. Buyer questions and concerns deserve a fast, professional reply, and this takes the wording off your plate. Use it for sizing questions, custom order quotes, late shipments, anything.

What you'll fill in

These are the fields the tool asks for, exactly as they appear in the app. Required fields are marked; the rest you can leave blank and CopySprout fills the gaps.

• SituationRequired

  Pick the closest situation — we’ll tailor the reply.

  Example: Choose the situation

  Options: Custom order quote · Late shipment · Out of stock · Sizing question · Order issue · General thanks

• ProductRequired

  The specific item as shoppers see it — be exact.

  Example: Hand-thrown ceramic mug

• Paste their messageRequired

  Paste what the buyer wrote — we’ll reply in context.

  Example: Paste what the buyer wrote

How to use it

1. Open the app and pick Etsy Message Reply from the Customers group.
2. Choose the situation that fits best: custom order quote, late shipment, out of stock, sizing question, order issue, or general thanks.
3. Paste what the buyer wrote, in their own words. The reply is written in context, so the more you paste, the better it fits.
4. Add the product so the reply can refer to it naturally.
5. Run it, read it once, and send it. Faster replies make buyers happy, and happy buyers come back.

What you get

A kind, professional reply tailored to the situation and the buyer's own words. Ready to send, or close enough that a tweak takes seconds.

Tips

• Reply fast. Buyers love a quick answer, and a fast reply often prevents a question from turning into a cancellation or a bad review.
• Keep the tone plain and friendly. A buyer who wrote a casual two line message wants a human back, not a form letter.