How to use Order Thank-You Note

The note in the box is the last thing a buyer touches before they rate you. This tool writes it in about two minutes, and two minutes buys a lot of goodwill.

What you'll fill in

These are the fields the tool asks for, exactly as they appear in the app. Required fields are marked; the rest you can leave blank and CopySprout fills the gaps.

• ProductRequired

  The specific item as shoppers see it — be exact.

  Example: Hand-thrown ceramic mug

• Customer first nameOptional

  First name to personalize — optional.

  Example: Sarah

• Personal touchOptional

  A personal detail — optional but makes it warm.

  Example: they bought it for a wedding

How to use it

1. Open the app and pick Order Thank-You Note from the Customers group.
2. Add the product they ordered. If you know the customer's first name, add it, it makes the note personal.
3. The personal touch box is optional but powerful: "they bought it for a wedding" turns a nice note into a memorable one.
4. Run it. You get a short, warm note that fits on a card.
5. Print it or copy it into your packing routine.

What you get

A two or three sentence thank-you note, personalized if you want, that reads like you wrote it for this buyer specifically.

Tips

• Never ask for a review in a thank-you note. Etsy handles review requests on its own, and asking in the box feels pushy.
• Keep one saved version for orders without a name, and run the tool again when you have a personal detail to add.